FAQ – Frequently Asked Questions

1. When will my order ship?
Orders typically ship within 1–3 business days. If you're ordering a customized gold wedding band, please allow 2–4 weeks for production and delivery. Need it sooner? Expedited shipping is available — just ask!

2. How long does shipping take?
Shipping within the U.S. generally takes 2–7 business days. For international orders, please allow 7–21 days, depending on your location and local customs.

3. Do you offer returns or exchanges?
Yes, we accept returns and exchanges for non-customized items within 14 days of delivery. Items must be unworn and returned in their original packaging. Customized and engraved items are final sale unless there’s an error or defect.

4. Are your products real gold?
Our collection includes both solid gold jewelry and gold-finished stainless steel pieces. Each product description clearly states the material used.

5. Will my jewelry tarnish or cause skin irritation?
Our solid gold items are hypoallergenic and safe for daily wear. For non-solid gold pieces, we recommend avoiding contact with water, chemicals, and perfumes, as this can cause tarnishing over time. With the right care, they remain beautiful and long-lasting.

6. How is the jewelry packaged?
All orders are shipped in elegant, gift-ready packaging, carefully chosen to reflect the quality of your jewelry and enhance the unboxing experience.

7. Can I customize a piece?
Yes. We offer custom name necklaces and engraved gold wedding bands. Please note that engraved bands require 2–4 weeks for crafting and delivery.

8. Do you offer international shipping?
Yes. We ship internationally, and shipping rates and delivery times are calculated at checkout based on your location.

Lab-Grown Diamond Engagement Rings

9. Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are chemically and physically identical to mined diamonds, offering the same brilliance and durability — with a more sustainable and ethical origin.

10. Are the diamonds certified?
All lab-grown diamond engagement rings come with authentic certification, verifying quality and specifications.

11. What are the benefits of choosing a lab-grown diamond?
Lab-grown diamonds are ethically sourced, eco-conscious, and offer excellent value. You can often get a higher-quality stone at a more affordable price compared to a mined diamond.